Archive for the ‘Media’ Category

A new system for the protection of creative content necessary for a diverse and functioning democracy

April 20th, 2010 by Daniel Young | No Comments | Filed in Media, Social media, Technology

I attended a UTSpeaks event this evening featuring Professor Michael Fraser, who addressed the following topic:

Are we rMichael Fraseready for a new age in how creative content is sold and stored online?

Michael Fraser laid out his vision of a transformed copyright system arguing that the creators of original content ‘deserved to be rewarded’.  Fraser said that must build an information economy and knowledge society in Australia, as a sustainable economic engine for the country that would supercede Australia’s natural resources.  Copyright represents a legal infrastructure for creative content, he said.

Fraser laid out four necesary conditions for viable creative industries.

  1. Access (which he said was coming in the form of the NBN)
  2. Content (Australian is proven as a market for creative content in his view)
  3. Copyright (effective law and protection)
  4. Business models

The latter two were the areas that needed to be addressed.  Passive and unresponsive business models combined with ineffective copyright laws were undermining the necessary conditions for an information economy.  He said that content owners are not providing content in the form that customers want.  In other words, its far too difficult to identify the copyright owners for content today and too costly (dollars and time) to negotiate the right to use their content.  A large swathe of the population ilegally access content, as a result.  Illegal downloads and piracy cost creative industries 10% of their revenue per annum.

As an aside, I thought it a little ironic that Fraser didn’t credit or source any of the data points that he included in his slides – and there were many.

Fraser than ran through some of the existing copyright protection systems, and the shortcomings of each:

  • Creative Commons: ‘makes a useful contribution at the fringe for free content’
  • Revenue from ads connected to content: ‘only supports the content that attracts enough advertising dollars and there cannot sustain free expression’
  • Patronage: ‘again, cannot support free expression, which is essential for a functioning democracy’
  • Content producer databases: ’siloed, not meeting consumer expectations’
  • Online content shops: ‘do not meet demands for re-use’
  • Google books: ‘adopted an opt out model for publishers which it combines with a revenue share model but there is an inherent data in corporations owning this content’
  • Social Networking Sites: ‘advertiser pays revenue to the site not the creators’.  Fraser was generally dismissive of the amatuer approach.
  • He also mentioned the not very mainstream academic journals and copyright collecting services

A new model is required that provided instant access to content together with the rights in one transaction.

Fraser then took us back a few hundred years to the industrial revolution to provide some thoughts about the governing principles of a new copyright system.

He cited the following milestones from history and their impact on the respective industries and consumer adoption.

  1. The introduction of property rights prior to the Western Europe’s industrial revolution.  A similar system if applied to creative content would secure intellectual property and “make a market for creativity”.
  2. A national infrastructure is a pre-requisite for effective trade and competition similarly our creative industries require a national infrastructure for content.
  3. The introduction of standards in the rail, power generation and shipping industries, which each had the effective of reducing cost and improving efficiencies in their respective industries.

Fraser’s new copyright system – his proposed National Content Network – would apply these principles to creative content.  It would provide an active registry (providing metadata) and actionable information for every piece of creative content that was produced or made available in this jurisdiction.  Individuals that wanted to re-use a piece of content would refer to the registry where they could access the following information:

  • Details of the copyright restrictions that apply to that piece of content
  • The ability to procure and pay for access and re-use rights
  • Contact details for the content creator

The NCN would interoperate across all types of content and would be administered by the Government.  The system would reduce illegal copying, he claimed – allowing a sustainable funding model for culture and knowledge products.  Equal access would be applied to paid and copyright free content.  Fraser said that the system would enhance competition between creators.pirate

I agree with Fraser’s assertion that individual content producers deserve to be rewarded.

I think there is a danger that a failure to reward content producers may result in a narrowing of our creative and cultural horizons.  Having said that, the Internet provides opportunities for creators to reap the reward via other means, such as the accumulation of influence but then is this  a sustainable model for large numbers of people over the long term, I don’t know.

Fraser didn’t use the word ’sharing’ once during this presentation, which I found interesting.  The experience of Social Networks shows that individuals are willing to share ideas, content and creativity in an communal or altrustic frame of mind.  I think Fraser would challenge the quality of this content and maybe he would have a point.

Quality content can be niche content, in fact perhaps you could argue that the greater the niche the higher the quality.

Which of the existing content infrastructures and business models will support niche or specialist content in the future?  That is a real challenge.

Will brands stand for more or less in the future?

April 20th, 2010 by Daniel Young | No Comments | Filed in Media, Public Relations, Social media

Leading the packThought leadership is something of a holy grail for the PR industry. 

It is an interesting area for PR consultants to get involved with as it provides an issues rich environment for them to really add value through research, insight and execution. 

The best PR practitioners recognise that thought leadership presents an opportunity for their client to add value to its customers and differentiate itself.  In practice, PRs often struggle to find clients that can enunciate and commit to a thought leadership position.  

Organisations encounter a number of issues when it comes to executing against a thought leadership strategy:

  1. They believe that thought leadership exposes them to risk – what if people disagree?
  2. They’re happy to fly below the radar – no-one else is taking a position so why should we?
  3. They don’t have the industry insights required to take a credible position on a topic
  4. They don’t have the individual talent to deliver the content or are unwilling to invest in it 
  5. They’re focus is lead generation and sales – they don’t see the reputational value in thought leadership
  6. They’re not prepared to invest in the necessary research or partnerships required to establish a thought leadership strategy
  7. They unable to take an industry view - their industry perspectives are insular, biased and self serving
  8. Marketing investments are focused on promotional outcomes, rather than ongoing corporate objectives

Occasionally, you see organisations jumping onto an issue because it has become a business imperative, a good example of this is the Environment where many organisations are keen to be seen to be doing the right thing.  Don’t get me wrong, I believe that most companies are genuine in their intention to reduce their impact on the environment but the adoption of these goals was largely responsive in nature – it become a business imperative.  It was not a proactive altruistic motivation that could be described as genuine thought leadership.

The challenges in this area can be mighty frustrating for the PR agency and in-house team that recognise the opportunities presented by thought leadership to:

  1. Build positive brand perceptions
  2. Proactively lead the media agenda and add value to media relationships
  3. Initiate discussion and generate publicity
  4. Provide PR campaigns with a consistent theme or message
  5. Raise the profile of senior executives
  6. Add value to their industry and been seen as a positive contributor
  7. Motivate and engage employees and partner organisations
  8. Help drive a shared agenda with stakeholders
  9. Engage new audience groups; Government; Industry Associations; Industry Leaders

I think the importance of thought leadership will grow in the future as brands become more attuned to their customers and marketplace.  Brands will need an agenda in order to ensure the sustainability of their online communities.  They’ll need to have opinions and insights in order to drive activity online and empower customer advocates.  They’ll also need to respond to increasing customer expectations about the role that their brand of choice plays in the community.

As a result, we’ll see brands re-assessing their thought leadership strategy and working to identify the relevant opinion platforms for their business.  I think we’ll begin to see support from brands for thought leadership topics that genuinely reflect the interests of their community and, as a result, more credible, personalised, actionable and specific. 

What do you think? Does this also apply to individuals online?  Will it become more important to take a personal position on an issue or are we more likely to exist in communities that reinforce our own world view?

 

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Recommended Read Simon Schama The American Future

February 10th, 2010 by Daniel Young | No Comments | Filed in Life, Media

MeigsI have just finished reading one of the best history books that I have ever read: ‘The American Future: A History‘ by Simon Schama. 

The book charts the development of the military in the America from Lincoln up to the present day, pretty much, starting with the establishment of the West Point, the famous military academy. 

The book explains that many of the Founding Fathers resisted the idea of a military force for the purposes of expansion, empire building and control believing that democracy rightfully implemented would not require enforcement via military powers. 

The first graduates of West Point were trained in civil engineering as much as they were in military strategy.  The books focuses on Montgomery C. Meigs (1816 to 1892), a total legend by all accounts who built monuments, public works (aqueducts, bridges etc.) and served as Quartermaster General of the US Army during and after the American Civil War. Montgomery C. Meigs was by all accounts a very civilised, progressive, noble and talented individual.

The great thing about Schama’s writing in this book (the first that I have read) is the way he identifies individuals and uses them to convey the events of the day. It makes reading history very engaging. 

The book deals in detail with the abolitionist movement and the multi-culturalisation of North America, covering the experience of Mexicans, the native Americans, Chinese immigrants, the Irish and African Americans.  

I thought Schama sat on the fence somewhat in his analysis of the American military machine while acknowledging that the military basically exists to fulfil the nation’s desire to consume, conquer, extend its borders and enslave. In other words to look after its own. 

He takes the view that anything can happen in America and leaves us on a hopeful note in relation to the likely use of its power (diminishing as it is). On finishing this book, I immediately purchased ‘A History of Britain – At the Edge of the World?‘ by the same author. If you’ve read it please don’t tell me what happens.  

Lets hope that sane people remain at the helm in the United States for the foreseeable future.       

Microsoft takes the bait, enters discussions with News Corp

November 23rd, 2009 by Daniel Young | No Comments | Filed in Media, Search

It was pretty obvious that Rupert Murdoch’s recent announcement that News Corp would prevent its content being indexed by Google was an appeal to other search engines to step up to the plate.  I have half expected other publishers to make their own ‘anti-Google indexing’ announcements but it seems that they are keeping quiet for the time being to see what eventuates.

The FT reported today that News Corp and Microsoft are in ‘discussions’.  Microsoft is determined or desperate to catch up with Google in search, the latter being streets ahead.  Microsoft has made it clear that it will invest heavily to achieve its goals. 

Could Microsoft turn the tide in search through exclusive partnerships with publishers? 

Update: Some interesting perspectives on today’s developments…  

Tom Foremski at SiliconValleyWatcher: Is Murdoch Setting Up a Bidding War for News Corp. Index?

Danny Sullivan at Search Engine Land: Why an Exclusive WSJ Deal Wouldn’t Help Bing

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Readers should fund online media and that includes journalism and blogs

October 23rd, 2009 by Daniel Young | 1 Comment | Filed in Media

The business model that underpins print media is under pressure as a result of the competition that is presented by free online media in the form of news sites and blogs. Publishers are grappling with a range of questions:

  • Will digital advertising revenue alone support quality journalism?
  • Will readers pay for quality content?
  • Will micro-payments scheme work on a pay as you go basis?
  • What will happen if I start charging for content but no-one else follows suit?
  • Can we maintain objectivity within an advertising-only funded revenue model?

The Internet has caused massive fragmentation of the media landscape, bloggers and news sites have sprung up that cater for the most niche of audience groups – this is a good thing. They attract large numbers of readers but few of them are profitable.

In the medium to long term I believe that the blogosphere will face its own challenges when it comes to funding and sustainability. The net result will be drastic consolidation of the blogosphere, which will have a knock on effect for the niche audiences many of which will lose their ‘media’.

There is a simple solution to all of this. Every publisher charges a fee.

Online publishers whether they be heritage media publishing houses that have made the transition to web, new media houses or independent bloggers should charge a micro-fee for their content on a pay per use basis.

Its a win win win situation.

  • Readers are served by quality mainstream media and coverage of niche interests.
  • Advertising revenue can be devoted to social networks, search, communities, forums, discussions groups and so on.
  • Journalists and bloggers get to maintain their objectivity as part of a sustainable and value industry.
  • Journalism is sustainable.
  • Government, institutions, business, interest groups are held to account by an objective and sustainable Media.
  • Consumers make informed evolved decisions based on influence and information, as opposed to mindless subliminal advertising.
  • Media becomes a true marketplace – quality shines.

I recognise that there are practical issues associated with this model but for me this is the true evolution of the Internet. A force that has democratised information and influence. Lets now apply a workable marketplace for the influence economy.

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Media Directions: Forces at play that will determine the future of media

October 19th, 2009 by Daniel Young | No Comments | Filed in Media

Media Directions

It’s the question on everyone’s lips: What will media look like in the future?

I was riding the 6:02 from North Sydney to Central station on the way home from work this evening. The girl sitting in front of me was reading two forms of media simultaneously.

In both hands she held The Metro newspaper, a free city newspaper here in Sydney and in her right hand she also held her mobile handset, which was clasped at eye level. She was switching between the two – old media and new.

It was a good metaphor for the forces at play in media. These well reported forces are transforming the media industry and giving media industry moguls like Rupert Murdoch major headaches. Every dogs gets its day, as they say.

I have been thinking about the forces at play on the media industry – it’s relevant to a project I am working on at the moment.

Media in the future won’t necessarily be re-shaped by one  extreme at the expense of another but I think its safe to say that the chips have to ultimately fall on one side or the other, in most if not all cases.

The sooner the better because media is important and sustainable and credible industries need certainty.

So here’s a black and white analysis of some of the forces influencing the future of media. There’s no thinking behind the black and white. The direction that media takes has fundamental implications for the marketing industry but also for our society, communities and families in the future.

It’s with great pleasure that I announce the launch of a new Just Another 24 Hours Series entitled Media Directions. This follows the short and sweet The Microhoo Application series.

The Media Directions series will tackle the forces outlined in this post one by one and seek to pick one winner over another (if possible). The series will capture the characteristics of future media . This analysis will be highly subjective with the occasional statistic and fact thrown in for good measure.

And if you have any suggestions about other forces impacting the media industry then please add them to comments and I will tackle these in due course.

The outcome for Media Directions will be a definitive mind map of the media industry of the future, which will act as a foundation planning and strategy tool.

Watch this space.

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Starsuckers investigation into tabloid journalism and ethics

October 16th, 2009 by Daniel Young | No Comments | Filed in Media

How far will tabloid newspapers go in pursuit of a story?

Guardian tabloid

Lessons learnt from the Kraft naming experiment from iSnack 2.0 to Cheesybite

October 7th, 2009 by Daniel Young | No Comments | Filed in Media, Public Relations

Kraft today announced that Australians have voted for a name to replace the seriously unpopular and high criticised iSnack 2.0.

Kraft gave customers the opportunity to vote for one of six names in response to the negative publicity.  We’re told that around 10,000 customers voted for Cheesybite, equivalent to 36% of the total vote making it the most popular name -  just pipping ‘none of the above’.

Kraft pollWhat seemed like a good idea to involve its customers in the process of naming a new product has turned into a significant issue for the marketing team and senior management.

On the upside, the fiasco has garnered fantastic exposure for the product and extended the lifespan of the campaign (though not by design).  It seems fairly obvious that the Cheesybite name would have generated far less collumn inches had the iSnack 2.0 debacle been avoided all together.

On the downside, Kraft has lost credibility with the media, the blogging community and other influencers.  But does that matter?  The grocery decision maker would probably have discussed the iSnack 2.0 name as a result of the media coverage. I doubt that the name change will have a negative influence on buying decisions, quite the opposite in terms of awareness.

The product has apparently sold in high volume as a result of the ‘name me’ campaign.  The net result  of this is probably increased exposure for the product and some valuable lessons learnt by Kraft.

On the downside, Australian brands will approach any kind of crowdsourcing program with a high degree of caution as a result of these events.  Many will be less likely to involve their customers in product development and branding decisions, which is a shame as it is a proven method of building loyalty and generating word of mouth.

The marketing industry is naturally conflicted when it comes to promoting its own successes.  The digital revolution (if you like) means that many different types of agencies are competing for the same dollars, which makes them very proactive when it comes to finger pointing when things go wrong and less likely to celebrate success when things go well, unless its their own.

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London Evening Standard transformation provides newspaper industry with food for thought

September 11th, 2009 by Daniel Young | 2 Comments | Filed in Media

The London Evening Standard newspaper has completed a major overhaul in 2009 following the arrival of a new owner in Alexander Lebedev.

Lebedev acquired the newspaper from Associated Newspapers for one British pound in May – saving it from closure.  He hired Geordie Greig as Editor, previously editor of society title Tatler.

This team worked with the existing staff to overhaul the newspaper.  The transformation is seen as an example of leading practice and innovative thinking in an industry sector, which finds itself under huge economic pressure as a result of falling advertising revenues and the massive proliferation of free content on the Web.

The London Evening Standard had the added competition presented by the hundreds of thousands of free city newspapers that are circulated every day, including London Lite and Metro.

Changing the design, look and feel of the paper was a central element in the transformtion.

The masthead went from:

ES masthead old

To:

New ES masthead

The London Evening Standard’s Managing Editor, Doug Wills, provided a briefing on the steps that the paper has taken to reinvigorate its relationship with readers and advance to a break even position (in three years) during yesterday’s PANPA Future Forum 2009.  PANPA is the Pacific Area Newspaper Association.

Here is a summary of the key changes and strategies adopted by The London Evening Standard:

Branding and Marketing

  • Extensive market research to challenge the editorial team’s perceptions about their content and value
  • Rolling out a major advertising campaign with a self deprecating and apologetic theme (phase 1) “Sorry for losing touch” and demonstrating passion for London (phase 2)
  • A complete make over of the paper – moving from gritty and traditional to glossy and contemporary
  • Introducing new high colour sections
  • Overhauling the masthead

Distribution, Merchandising and Customer Acquisition

  • Downsizing the number of outlets from 700k to 300k, which dramatically reduced distribution costs
  • Giving away the paper for free on the first day of the re-launch
  • Ensuring that the paper was available at major events and cutting the price from 50 to ten pence
  • Giving the paper away free after ten PM

Advertising

  • Offering leading edge advertising packages including the first ever full page ad over page 2 and 3 (a beautiful BMW ad)
  • Full page back page advertising slots (upsetting the Sports desk)

Content

  • Changing the tone of the newspaper – celebrating London and Londoners, increased neutrality and unbiased reporting
  • Moving the well respected City section to the back of the paper and moving all news and lifestyle content to the front
  • Integrating offline and online content

Staffing

  • Bringing in the ‘best connected journalist’ in London as Editor
  • Retaining the existing team – plus some new collumnists

Circulation has increased as a result of these changes and the average age demographic has decreased by two years while the economic demographic has risen.

I think its fair to say that this newspaper has the opportunity to leverage context and locality in ways that aren’t as obvious to daily newspaper publishers but overall this was an inspiring case study for newspapers about what can be acheived through great leadership and listening to customers.

Australians likely to avoid or ignore adverts

June 29th, 2009 by Daniel Young | No Comments | Filed in Media, Technology

Neil Shoebridge reported on research conducted by Ipsos Mackay today, which found that Australian consumers were finding new ways to avoid advertising.

The same story was also reported by B&T.

According to the B&T article:

  • Advertising is generally seen in a negative light
  • Consumers object to ill-considered timing and placement of ads – especially during a time of financial stress
  • Consumers feel that advertising is infiltrating their culture and everyday life

The advertising industry is hoping to leverage the Internet as a means of moving to advertising that is behaviourally targeted. This will be an enormous challenge for the industry given privacy concerns and the fact that consumers expect more regulation today, as the B&T article notes.

The findings are based on discussions with 16 groups of men and woman (older  than mid-twenties) in Australia.

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