Archive for the ‘Public Relations’ Category

Options Still on the Table to Support the Future of Quality Journalism

June 7th, 2009 by Daniel Young | No Comments | Filed in Media, Public Relations, Technology

Simon Sharwood, a freelance journalist in Australia, recently blogged two out of his three ideas for new business models in print journalism. Both ideas are based on the concept of industry funding.

In the first, funding would come from industry associations and industry groups. In the second, the PR industry funds print journalism via a licensing system, which grants the license holder access to those journalists – similar to the registration of lobbyists.

newspaper-kiosk

Both concepts seem to create dependencies that would undermine journalistic independence and integrity, although the risk of this occurring in the second model could be minimised: “…to be a registered PR, one would stump up a fee that goes into an independently administered fund that is then redistributed to publishers with oversight to ensure it goes on wages” (Simon – in comments).

Putting aside the practical challenges of this model, some of which are discussed in the post, I doubt that the model would be sustainable. Funding from the PR industry would be a diminishing return as media relations become a smaller part of what PR agencies do.

Here’s where I come up with my alternative solve all solution.

I might need to get back to you on that but here are some other funding alternatives:

  • Newspapers earn not for profit status and the associated financial and tax breaks
  • Introduction of a subscription/ micro-payment system that covers multiple competing publications. Check out ViewPass, which would process payments and collect data to drive targeted advertising or trade content for information about the reader’s preferences and interest.
  • Newspapers regulate the re-use of content – in the same way that the music industry does.
  • Philanthropy may sustain some publications.

The subject is such an emotive and complex issue. I am definitely in the ‘newspapers are a good thing’ camp – but at the end of the day if the model ceases to work then we have to let ‘nature’ take its course.  Consolidation is inevitable but I think that the concept of a newspaper-less society is somewhat alarmist.

By the way, newspapers are flourishing in the developing world.  man-reading-newspaper

Ultimately, I see a small number of print publications containing analysis and opinion available internationally, nationally and in major cities. They’ll play a key role in holding institutions, business and Government to account and would be supported by the not-for-profit- funding model if advertising revenue alone was not sufficient.

I am positive that the pendulum will swing back from digital to traditional media and that things will balance themselves out.

Quality print journalism will survive even if the industry is vastly consolidated and readers will turn to the Web for breaking news, trade/niche content,  entertainment and video. I don’t personally have an issue with a micro-pay scheme – I’d be happy to pay a small amount for quality content from someone that ‘appreciated the technical nuances of the fields concerned’.

There continues to be considerable opportunity for the newspaper industry to reduce cost which makes this scenario seem feasible. Moody’s estimates that just 14% of newspaper operating costs are related to content creation. It’s not all doom and gloom – there are still workable options.

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Twitter still talk of the town

June 2nd, 2009 by Daniel Young | No Comments | Filed in Public Relations, Social media

We held a digital workshop for a client today, which was very enjoyable. It was a 101 session that looked at best in class case studies across various facets of digital PR – social media releases, Twitter (covering hashtagging, wefollow and various add-on applications), social networking, virals, corporate blogging, integrated campaigns and so on. We also profiled some high ranking Australian bloggers, discussed social media policy and presented a high level strategic approach. Looking forward to next steps…

Elsewhere in the B-M world, we (not me) launched TweetElect09 – a real-time European election monitor and dashboard that is tracking – you guessed it – the European elections.

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Gordon Brown on YouTube does more harm than good

April 26th, 2009 by Daniel Young | No Comments | Filed in Politics, Public Relations, Social media

On Thursday, we had UK Prime Minister Gordon Brown on YouTube talking about the introduction of new reforms to deal with the issue of MP expenses.  Apparently, Gordon rarely meets young people that want to become MPs and he feels that refoming expenses rules for MPs is one of the reasons for this.

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Food tampering and political smear campaigns: Dominos and Labour Government online

April 23rd, 2009 by Daniel Young | 1 Comment | Filed in Public Relations, Social media

Two ‘case studies’ in social media have been high on the agenda in the last few weeks. They are:

  1. Wayward Dominos’ employees in Conover, North Carolina
  2. The UK Labour Government’s political smear campaign

I have heard much discussion about the brand and political impact of these unfortunate exposes and lots of experts talking about the need for the victims (or culprits) to engage social media to clean up the mess caused by these indiscretions.

All of this is interesting to a point.

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Article for Digital Media Magazine: CEO as Chief Communicator

April 16th, 2009 by Daniel Young | No Comments | Filed in Blogging, Public Relations, Social media

I wrote the following article for Digital Media Magazine. It ran in the newsletter yesterday (April 16th) which you can download here.

 

Links have been added for the benefit of this posting.

 

CEO as Chief Communicator

 

Current economic challenges have lead to intense scrutiny of executive decision making, corporate culture, compensation, risk management and due diligence in business. 

 

This close examination by Government and the media of corporate largesse has highlighted a vast chasm between senior executives and the general workforce leading to unprecedented levels of mistrust towards the business sector.  It has highlighted the urgent need for cultural change within the corporate sector in the developed world. 

 

CEO Blogging

 A January 2009 survey by a rival PR firm – Edelman – found that 38 percent of American respondents between the ages of 35 and 64 said they trust business.  This is the lowest rating in the survey’s 10-year history.  The corporate sector must act quickly and decisively to address deteriorating levels of trust between itself and the pool from which it must draw its customers and employees.

 

The question is: whose responsibility is it?

 

The buck must surely stop with the CEO.  Research conducted by Burson-Marsteller in 2005 found that perceptions of the CEO represent 65 percent of a corporate reputation. 

 

The role of the company CEO is to set the company vision, values and direction.  They then must develop the plan of actions.  The critical step lies in the effective communication of the strategy, and the consistent demonstration and reinforcement of the stated values. 

 

The rise of digital media has had a major impact on corporate communications since 2005.  It has provided the opportunity for corporations to establish an ‘authentic voice’.  This singular, human voice enables corporations to engage in meaningful two way conversation with individuals in the media, customer base, bloggersphere and so on. 

 

Interestingly, that authentic voice is rarely if ever the voice of the CEO.  A 2008 research project by Burson-Marsteller found that just 18% of CEOs have used social media to communicate with stakeholder groups.

 

There are exceptions, most notably in the technology sector, but typically the engineer, product strategist, technician or designer is perceived as the authentic voice. 

 

CEOs are overlooked for a wide variety of reasons; they don’t have time; they are not close enough to the detail; they are generalists; they don’t see the value in mass-communication; they are constrained by corporate disclosure guidelines.

 

This must change.

 

Businesses find themselves less trusted than ever before.  This fact is a critical business issue and will be a major inhibitor for many companies in the years to come, more pressing in some industries than others.  One time, one directional communications will not re-build trust.  Businesses need to engage in a continuous dialogue. 

 

The good news is that CEOs today have a wide variety of communications tools at their disposal and these tools will be second nature to the next generation of CEOs.  These individuals assisted by corporate communications experts will recognise the need to  communicate their vision and values for the company as well as encouraging and facilitating transparency across all operations.  

 

There will continue to be a place for the ‘at the coal face’ bloggers within organisations – those individuals that discuss their daily challenges, share insights and generate ideas with likeminded people.  In doing so, they generate goodwill, enhance reputations and engage various audience groups.

 

The organisations that recognise the need to re-instate and re-equip the CEO as the Chief Communicator will be the first to begin the process of re-building trust.  Those businesses that deploy a strategy and the tools that enable continuous CEO communications will invigorate their reputation and establish refreshed relationships based on trust.

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Nett Magazine: Managing an Online Reputation

March 31st, 2009 by Daniel Young | No Comments | Filed in Public Relations, Social media

I was asked to contribute to a recent article in NETT Magazine by Sarah Stokley on the topic of online reputation management. The article appeared in the March issue but has now been run online.

Here is the section containing my quote and a link to the full article:

Creating a buzz

Stepping into online conversation about your business means opening up a new line of communication with your customer base. It may sound calculated, but you need to decide what you want to achieve, and where to place your online time and energy for best effect. And don’t forget, happy customers can boost your online reputation by word of mouth recommendations.

So how do you harness the good side of social media and get online buzz recommending your company or products? The secret lies in treading the fine line between participating and just using social media as a way to blast out advertising.

“The party analogy can be an effective way of helping to understand the online community,” says Daniel Young, digital practice director for public relations firm Burson-Marsteller. “If you’re rude and disrespectful at a party then it’s likely that others will talk about you behind your back. This is equally true if you fail to bring anything to the party.”

He advises clients to think about how their online engagement can add value for the customers who are reading the site or online service in question.

As an example, one Burson-Marsteller client, recruitment firm Robert Half International publishes a podcast (roberthalfinternational.libsyn.com) aimed at giving clients and job hunters information and advice. This in turn strengthens the company’s overall brand offering.

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Six Reasons Why Corporate Australia is a Social Media Laggard

September 25th, 2008 by Daniel Young | No Comments | Filed in Public Relations, Social media

Where the bleeding hell are you?

Where the bleeding hell are you?

OK, I want to start this post with a disclaimer. There are plenty of companies operating in Australia that are active in social media. I have seen some great case studies…

Examples include – wikis at Janssen-Cilag, BlueTube for the Victorian Police Force and the ever present case study: Now We Are Talking.

And I have worked with companies in this sphere.

As a side note: It seems to me that Telstra entered the social media space with a very specific agenda (T3) and objective. The approach delivered value and has since permeated other areas of their business in a positive way.

For the purposes of this post, I want to focus on externally facing social media projects by Australian corporates.

Laurel Papworth recently posted on the topic of CEOs that use twitter, as a follow up to a BusinessWeek story about tweeting chief execs in the US. The list is made up by the leaders of web 2 and tech companies on both sides of the Pacific.

Talk to any PR in Australia and they’ll tell you that the corporate sector remains unwilling to dip its toe into social media in a meaningful or strategic way. Maybe that’s an exercise in PR business development, either way I’d like to suggest a few reasons why this might be the case.

1. A small corporate sector which remains well connected via traditional offline networks
That sense of the old boys network in Australian business still feels very prevalent to me. That concept of mateship and personal connections comes through quite strongly. The people that run Australian businesses are not using social media as a prmary means of communication.

2. The retail sector has not led the way
Amazon and eBay were the Web pioneers in many ways. Their success gave the Web a lot of credibility in a market (the US) which has a very rich catalogue mail order retail culture. The Australian retail sector on the other hand has been very cautious and reticent when it comes to establishing an online presence, resulting in a lack of leadership.

Too many cultural stereotypes for one post?

Too many cultural stereotypes for one post?

3. The old chestnut: Australia the follower
Why would we expect Australia to lead the rest of the world or even be up there when history tells us that this market is typically a follower? Corporate Australia is watching to see what happens in the US and Europe before it dives in.

4. Abscence of high speed national broadband
Internationally, Japan leads the way when it comes to national broadband speeds. The NBN project in Australia has a long way to go still – a nationwide broadband network in Australia is five years away, at the very least. This has impacted the sophistication, the uptake of Web applications, interaction etc. Australia is way down the rankings in terms of broadband quality, as this study shows.

5. There has been no high profile reputational crisis on the Web in Australia
Corporates will only recognise the power of the Web when they see one of their peers suffer major reputational damage as a result of online activity. Until then, corporates will sit back and focus on the risk of getting involved.

6. Corporates aren’t being sold on the benefits effectively
Marketers, consultants, PRs have to accept some responsibilty for the current state of affairs. It’s their job to educate decision makers. It’s their job to prove the business case. Marketers and communicators in Australia aren’t strong on this stuff.

As I said at the beginning, there is activity out there. It’s happening but Australia continues to lag behind the rest of the world. My sense is that the multi-nationals operating in Australia are leading the way. It can only be a matter of time until we see the large corporates follow Telstra and usurp the telco as the outstanding Australian corporate in social media.

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Technology Driving PR Transformation: PR Lives

September 18th, 2008 by Daniel Young | No Comments | Filed in Public Relations

There has been a lot of chatter on blogs and industry podcasts lately (and not so lately) about the value of PR.

It’s a discussion that has been going on for time eternal; PR people will be the first to admit that there are some very poor operators out there who fuel the age old acrimony between journalists and PR.

One of the prompts for this discussion was the Jason Calacanis’ ten point guide How To Get PR For Your Start-up: Fire Your PR Company. The guide was strenuously (over) analysed by Shel Holz and Neville Hobson during FIR #375 which you can download here .

There have been long discussions about the benefit of using the phone over other means of communicating with journalists. Jeremiah Owyang at Forrester provides more of a balanced common sense view here, as well as his observations as a target for PRs directly and as a networker with firms advised by PR agencies.

This post by Dee Barizo continues the theme with a post that begins with the following Tim Ferriss quote:

PR is now Personal Relationships not Public Relations.

Tim Ferriss is the author of a book called the Four Hour Work Week, which I am half way through – still! This must be why I am still working 45 hour weeks. That’s 45, not 4.5!

The focus on personal relationship is not a new thing and it almost sounds counter intuitive to say it but technology is facilitating a new level of personal engagement between PR and their target media, bloggers as well as other influencers.

At the end of the day, there is no right answer to the fire our agency/keep your agency question. Its an over simplification to try and find one.

Every organisation has different needs, different in-house capability and a different agenda. They are different sizes and they operate in different industry sectors.

There is no excuse for any PR to pitch a journalist by any means of communication with an untargetted suggestion or story idea or news items. But the fact that this occurs from time to time does not undermine the legitimacy and value of an entire industry.

The scatter gun meets blunderbuss approach to PR i.e. distribute your singular message as far as wide to as many people as possible is a thing of the past but this is a relatively recent development. The industry is going through a period of transformation for sure.

My view is that the impact of new technology on the industry will drive best practice, as well as a new type of PR. I don’t believe it’s dead, a view held by Dave Taylor. In 2005! he wrote:

But there’s a bit of a dark cloud hanging over true public relations too, because it’s built upon the assumption that the message can be controlled or crafted in the first place. One of the more interesting effects of the rise of bloggers and citizen journalists (and, for that matter, “citizen industry analysts”), is that the message is taking on a life of its own and that it’s more and more frequently getting into the public eye before the company is ready. In a world where messages are born, evolve and disseminate without controls, it does beg the question of what’s left for a public relations professional?

Side note I didn’t realise this post was so old – good post tho!

This is a great post but in my view, there will be plenty left for the PR. I agree with the premise that the audience controls the message but that message (in its original form and in subsequent story telling) must originate and be crafted somewhere still. Is Mr. Taylor heralding the end of all marketing industries? There will absolutely be a role for PRs in terms of advanced monitoring and ‘measurement’ (sentiment over volume), identiying issues and influencers, engaging these influencers and so on.

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Oracle Listens – Update/No Update

September 16th, 2008 by Daniel Young | No Comments | Filed in Public Relations, Technology

Yesterday I posted on the Oracle Listens projcet.

Today I noticed this update from Justin Kestelyn.

Update (1:49PM PT, Sept 9) - still putting the finishing touches on this after additional last-minute testing; there may be a possible short delay.

But it is September 16 and no change to Oracle.com.

I tweeted Kestelyn but no response – although he did start following me.

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Users Clammer for Yammer but will Corporate IT Follow?

September 13th, 2008 by Daniel Young | No Comments | Filed in Blogging, Public Relations, Social media, Technology
We're Yamming at work, yamming til the break of dawn

We're Yamming at work, yamming til the break of dawn

Yammer is the hot Web 2.0 application of the week – having been recognised at TechChrunch50. This service is very similar to Twitter; its a micro-blogging application. The functionality is almost identical.

The big difference here is that Yammer is aimed at the Enterprise; and they have done a very clever thing. Groups are created around email domains, which means that Yammer is piggy backing off of enterprise IT environments.

Yammer is providing a private company networks as a managed service. You can’t sign up for the service with a personal email address.

The Yammer private network facilitates internal communications within individual companies. For a fee (1 dollar per user), corporations can opt to ‘Claim Their Network’, which entitles them to the following services:

Manage Content and Members – Remove a member from the network or delete any message.
Password Policies – Determine the minimum character length and complexity for passwords.
Session Settings – Require email confirmation when logging in from a new browser.
IP Range – Assign an IP range for your network, restricting access to your office network or VPN.
Custom Logo– Brand your network by uploading your company logo to appear at the top of every page.
Assign Administrator Privileges – Grant additional administrative privileges to any user on your network.

This is an ingenius business model but it remains to be seen whether it will generate much goodwill for the company. As with many Web 2,0 applications, Yammer provides users with control, at the expense of Corporate IT. This has been a great thing for innovation and time to market for new technology within business. But the Yammer approach is effectively holding potential customers to ransom. Corporate IT has the easy option of shutting access down altogether. Naturally, business leaders will be concerned about internal messages and company information residing on the servers of a third party and a start-up at that.

My team of seven jumped onto Yammer mid-week and found it useful as a means of sharing links between our small group, sharing updates, chasing deadlines, maintaining morale :-) As with Twitter, users can opt to follow individual members to ensure that they are only on the receiving end of information that is relevant to them.

It seems pretty obvious that the business model helped get Yammer over the line at TechCrunch50 given the fact that this technology already exists and has been relatively well adopted. It will be interesting to see how this goes down and how transparent Yammer is in the coming weeks and months about enterprise adoption. I’d question the suitability of the name – Yammer – for the corporate sector.

Finally, just wondering, is an individual message a Yam. Did I just yam? Or am I yamming?

Micro-blogging for the enterprise

Micro-blogging for the enterprise

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