Archive for the ‘Technology’ Category

Twitter is one social media platform; is it right for your business?

August 28th, 2010 by Daniel Young | 1 Comment | Filed in Public Relations, Social media, Technology

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A recent research project by Edelman and Brandtology identified Twitter as the top channel for technology brand mentions in Australia.  The Whirlpool and Overclockers forums ranked in second and third place respectively.  I believe that these findings are reflective of a mature social media environment for technology brands in Australia.

Google, Apple and Microsoft ranked as the most talked about technology brands in the study which uncovered more than 154,000 mentions of 60 major technology brands across 581 influential online channels between April and June 2010.

The survey found that 27 of the 60 technology brands researched did not have a local presence on Twitter.  This represents an ‘opportunity for brands to…become smarter about communicating through this channel,’ according to Edelman.

But is Twitter the right channel for all technology brands?  I don’t think so.

Take the enterprise tech sector as an example (the study covered: ‘Internet and Software, Consumer Electronics, Mobile and Telecommunications, Business and Consulting and IT and Technology brands).  This  sector of the IT industry is characterised by complex technology and business issues that aren’t well suited to the  open Twitter platform limited as it is to 140 character updates.

Enterprise tech brands tend to be most interested in reaching senior decision makers within medium to large organisations – individuals that are less likely to be spending time on Twitter.  These brands need to demonstrate authoritative positions on commercially sensitive and strategic issues.  Twitter just isn’t designed or suitable as a platform for this sort of discussion or engagement.

With these facts in mind, I would be inclined to recommend that enterprise tech brands seek to establish online communities where customers can engage with experts and product specialists but also – importantly – share ideas and experiences with other customers.   I would look to the social media platforms where these targets are already active, the most obvious one being Linkedin.

It’s important that organisations monitor conversations about their brands across all forms of social media, including Twitter, but the most ‘active’ channels aren’t necesarily the best places to actually engage your target audience in a meaningful way.

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Are you a leftie if you believe in the power of social media?

July 29th, 2010 by Daniel Young | No Comments | Filed in Media, Politics, Social media, Technology

Over the weekend I listened to yet another great podcast from The RSA.

Clay Shirky presented on the topic of a ‘cognitive surplus’ for his book Here Comes Everybody: The Power of Organising without Organisations. He said that approx100million hours has been invested in the creation of Wikipedia.  By contrast, there are trillions of global hours available within ’surplus’ every year.  The premise for the presentation was that humans are generous creatures and that new technology presents huge potential for altruistic, collaborative behaviour that delivers a greater good.

This idea is the basis for many aspects of the Social Web (for want of a better term, as this is broader than social media).  The notion that efficient networks without geographic boundaries will  act as the vehicle for human endeavour in the pursuit of positive economic, creative and educational outcomes has great appeal.

The idea of a cognitive surplus is also fascinating in the context of widespread budget deficits but don’t expect any major policy announcements from Gillard or Abbott on this topic just yet!

The presentation got me thinking about the question of a political culture within the realm of  the Social Web.  If Social is about sharing, co-operation and contributing to community then is it safe to assume that a left leaning political culture underpins the ‘movement’?

Is it important for the community to acknowledge in some capacity the presence of a common political ethos within the Social Web or the perhaps to acknowledge the lack of one?  Does the Social Web transcend traditional notions of political affiliation or realisation?  Are creativity and collaboration apolitical forces in 2010?

Most importantly, can our positive vision of a Social good delivered by technology and the Web be achieved without a political consensus?

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A new system for the protection of creative content necessary for a diverse and functioning democracy

April 20th, 2010 by Daniel Young | No Comments | Filed in Media, Social media, Technology

I attended a UTSpeaks event this evening featuring Professor Michael Fraser, who addressed the following topic:

Are we rMichael Fraseready for a new age in how creative content is sold and stored online?

Michael Fraser laid out his vision of a transformed copyright system arguing that the creators of original content ‘deserved to be rewarded’.  Fraser said that must build an information economy and knowledge society in Australia, as a sustainable economic engine for the country that would supercede Australia’s natural resources.  Copyright represents a legal infrastructure for creative content, he said.

Fraser laid out four necesary conditions for viable creative industries.

  1. Access (which he said was coming in the form of the NBN)
  2. Content (Australian is proven as a market for creative content in his view)
  3. Copyright (effective law and protection)
  4. Business models

The latter two were the areas that needed to be addressed.  Passive and unresponsive business models combined with ineffective copyright laws were undermining the necessary conditions for an information economy.  He said that content owners are not providing content in the form that customers want.  In other words, its far too difficult to identify the copyright owners for content today and too costly (dollars and time) to negotiate the right to use their content.  A large swathe of the population ilegally access content, as a result.  Illegal downloads and piracy cost creative industries 10% of their revenue per annum.

As an aside, I thought it a little ironic that Fraser didn’t credit or source any of the data points that he included in his slides – and there were many.

Fraser than ran through some of the existing copyright protection systems, and the shortcomings of each:

  • Creative Commons: ‘makes a useful contribution at the fringe for free content’
  • Revenue from ads connected to content: ‘only supports the content that attracts enough advertising dollars and there cannot sustain free expression’
  • Patronage: ‘again, cannot support free expression, which is essential for a functioning democracy’
  • Content producer databases: ’siloed, not meeting consumer expectations’
  • Online content shops: ‘do not meet demands for re-use’
  • Google books: ‘adopted an opt out model for publishers which it combines with a revenue share model but there is an inherent data in corporations owning this content’
  • Social Networking Sites: ‘advertiser pays revenue to the site not the creators’.  Fraser was generally dismissive of the amatuer approach.
  • He also mentioned the not very mainstream academic journals and copyright collecting services

A new model is required that provided instant access to content together with the rights in one transaction.

Fraser then took us back a few hundred years to the industrial revolution to provide some thoughts about the governing principles of a new copyright system.

He cited the following milestones from history and their impact on the respective industries and consumer adoption.

  1. The introduction of property rights prior to the Western Europe’s industrial revolution.  A similar system if applied to creative content would secure intellectual property and “make a market for creativity”.
  2. A national infrastructure is a pre-requisite for effective trade and competition similarly our creative industries require a national infrastructure for content.
  3. The introduction of standards in the rail, power generation and shipping industries, which each had the effective of reducing cost and improving efficiencies in their respective industries.

Fraser’s new copyright system – his proposed National Content Network – would apply these principles to creative content.  It would provide an active registry (providing metadata) and actionable information for every piece of creative content that was produced or made available in this jurisdiction.  Individuals that wanted to re-use a piece of content would refer to the registry where they could access the following information:

  • Details of the copyright restrictions that apply to that piece of content
  • The ability to procure and pay for access and re-use rights
  • Contact details for the content creator

The NCN would interoperate across all types of content and would be administered by the Government.  The system would reduce illegal copying, he claimed – allowing a sustainable funding model for culture and knowledge products.  Equal access would be applied to paid and copyright free content.  Fraser said that the system would enhance competition between creators.pirate

I agree with Fraser’s assertion that individual content producers deserve to be rewarded.

I think there is a danger that a failure to reward content producers may result in a narrowing of our creative and cultural horizons.  Having said that, the Internet provides opportunities for creators to reap the reward via other means, such as the accumulation of influence but then is this  a sustainable model for large numbers of people over the long term, I don’t know.

Fraser didn’t use the word ’sharing’ once during this presentation, which I found interesting.  The experience of Social Networks shows that individuals are willing to share ideas, content and creativity in an communal or altrustic frame of mind.  I think Fraser would challenge the quality of this content and maybe he would have a point.

Quality content can be niche content, in fact perhaps you could argue that the greater the niche the higher the quality.

Which of the existing content infrastructures and business models will support niche or specialist content in the future?  That is a real challenge.

Email archiving vendor claims that Gartner Magic Quadrant lacks legitimacy in US lawsuit

October 25th, 2009 by Daniel Young | No Comments | Filed in Technology

Gartner is defending a law suit in the US against a company that is challenging the legitimacy of its Magic Quadrant rating system.  The company – ZL - has been listed in the ‘niche’ quadrant in every email archiving industry report since 2005. Gartner is  arguing that the quadrant is ‘clearly opinion’.

More from ZDNet, including all legal submissions, here.

This seems like a very long shot for ZL.  The majority of vendors in their industry sector are ranked as ‘niche’ players. Here is the Email Archiving Magic Quadrant for 2009.

MagicquadZL’s is arguing that the quadrant favours large vendors but this seems like a weak argument given that Gartner clearly states that the ‘ability to execute’ is one of two criteria for the rating.

In my experience, vendors enjoy a love/hate relationship with Gartner – loving them when they’re in agreement and hating them when they hold a different view or place a competitor in the lead.

I’ve heard more than one IT exec say that Gartner exists to disagree and I’ve come across one or two analysts in Gartner and other firms who revel – a little too much – in the power (or perceived power) afforded to them over the vendor community.

There is no right answer when it comes to IT strategy as  the tools, requirements and approaches are changing and developing all of the time.  I don’t think anyone perceives Gartner or its Magic Quadrants as Gospel. For most, its a useful way of segmenting various marketplaces.

I’d bet that there are hundreds of email archiving vendors that haven’t made it on to their Quadrant and I’d be inclined to focus on the positives if I were in a senior position for ZL.  Ultimately, I’m sure that Gartner could offer to remove ZL from their research altogether, which would be far more damaging for ZL’s business.

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Alltop provides digital magazine rack for web content aggregation

October 24th, 2009 by Daniel Young | 1 Comment | Filed in Technology

I just signed up for and created my own Alltop account.

Alltop acts as a magazine rack for online content – it basically allows you to aggregate a large number of feeds on a wide range of topics. Users create their own customised magazine racks – my rack is focused on social media and technology related sites, mainly blogs.

You can check it out at my.alltop.com/contactdjy. I have selected a small-ish number of feeds to get started.

My one immediate complaint about my customised page is the poor presentation – headlines are very small and too much of the page is taken up by the Alltop page header and advertising.

my alltop

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