Archive for the ‘Technology’ Category

A new system for the protection of creative content necessary for a diverse and functioning democracy

April 20th, 2010 by Daniel Young | No Comments | Filed in Media, Social media, Technology

I attended a UTSpeaks event this evening featuring Professor Michael Fraser, who addressed the following topic:

Are we rMichael Fraseready for a new age in how creative content is sold and stored online?

Michael Fraser laid out his vision of a transformed copyright system arguing that the creators of original content ‘deserved to be rewarded’.  Fraser said that must build an information economy and knowledge society in Australia, as a sustainable economic engine for the country that would supercede Australia’s natural resources.  Copyright represents a legal infrastructure for creative content, he said.

Fraser laid out four necesary conditions for viable creative industries.

  1. Access (which he said was coming in the form of the NBN)
  2. Content (Australian is proven as a market for creative content in his view)
  3. Copyright (effective law and protection)
  4. Business models

The latter two were the areas that needed to be addressed.  Passive and unresponsive business models combined with ineffective copyright laws were undermining the necessary conditions for an information economy.  He said that content owners are not providing content in the form that customers want.  In other words, its far too difficult to identify the copyright owners for content today and too costly (dollars and time) to negotiate the right to use their content.  A large swathe of the population ilegally access content, as a result.  Illegal downloads and piracy cost creative industries 10% of their revenue per annum.

As an aside, I thought it a little ironic that Fraser didn’t credit or source any of the data points that he included in his slides – and there were many.

Fraser than ran through some of the existing copyright protection systems, and the shortcomings of each:

  • Creative Commons: ‘makes a useful contribution at the fringe for free content’
  • Revenue from ads connected to content: ‘only supports the content that attracts enough advertising dollars and there cannot sustain free expression’
  • Patronage: ‘again, cannot support free expression, which is essential for a functioning democracy’
  • Content producer databases: ’siloed, not meeting consumer expectations’
  • Online content shops: ‘do not meet demands for re-use’
  • Google books: ‘adopted an opt out model for publishers which it combines with a revenue share model but there is an inherent data in corporations owning this content’
  • Social Networking Sites: ‘advertiser pays revenue to the site not the creators’.  Fraser was generally dismissive of the amatuer approach.
  • He also mentioned the not very mainstream academic journals and copyright collecting services

A new model is required that provided instant access to content together with the rights in one transaction.

Fraser then took us back a few hundred years to the industrial revolution to provide some thoughts about the governing principles of a new copyright system.

He cited the following milestones from history and their impact on the respective industries and consumer adoption.

  1. The introduction of property rights prior to the Western Europe’s industrial revolution.  A similar system if applied to creative content would secure intellectual property and “make a market for creativity”.
  2. A national infrastructure is a pre-requisite for effective trade and competition similarly our creative industries require a national infrastructure for content.
  3. The introduction of standards in the rail, power generation and shipping industries, which each had the effective of reducing cost and improving efficiencies in their respective industries.

Fraser’s new copyright system – his proposed National Content Network – would apply these principles to creative content.  It would provide an active registry (providing metadata) and actionable information for every piece of creative content that was produced or made available in this jurisdiction.  Individuals that wanted to re-use a piece of content would refer to the registry where they could access the following information:

  • Details of the copyright restrictions that apply to that piece of content
  • The ability to procure and pay for access and re-use rights
  • Contact details for the content creator

The NCN would interoperate across all types of content and would be administered by the Government.  The system would reduce illegal copying, he claimed – allowing a sustainable funding model for culture and knowledge products.  Equal access would be applied to paid and copyright free content.  Fraser said that the system would enhance competition between creators.pirate

I agree with Fraser’s assertion that individual content producers deserve to be rewarded.

I think there is a danger that a failure to reward content producers may result in a narrowing of our creative and cultural horizons.  Having said that, the Internet provides opportunities for creators to reap the reward via other means, such as the accumulation of influence but then is this  a sustainable model for large numbers of people over the long term, I don’t know.

Fraser didn’t use the word ’sharing’ once during this presentation, which I found interesting.  The experience of Social Networks shows that individuals are willing to share ideas, content and creativity in an communal or altrustic frame of mind.  I think Fraser would challenge the quality of this content and maybe he would have a point.

Quality content can be niche content, in fact perhaps you could argue that the greater the niche the higher the quality.

Which of the existing content infrastructures and business models will support niche or specialist content in the future?  That is a real challenge.

Email archiving vendor claims that Gartner Magic Quadrant lacks legitimacy in US lawsuit

October 25th, 2009 by Daniel Young | No Comments | Filed in Technology

Gartner is defending a law suit in the US against a company that is challenging the legitimacy of its Magic Quadrant rating system.  The company – ZL - has been listed in the ‘niche’ quadrant in every email archiving industry report since 2005. Gartner is  arguing that the quadrant is ‘clearly opinion’.

More from ZDNet, including all legal submissions, here.

This seems like a very long shot for ZL.  The majority of vendors in their industry sector are ranked as ‘niche’ players. Here is the Email Archiving Magic Quadrant for 2009.

MagicquadZL’s is arguing that the quadrant favours large vendors but this seems like a weak argument given that Gartner clearly states that the ‘ability to execute’ is one of two criteria for the rating.

In my experience, vendors enjoy a love/hate relationship with Gartner – loving them when they’re in agreement and hating them when they hold a different view or place a competitor in the lead.

I’ve heard more than one IT exec say that Gartner exists to disagree and I’ve come across one or two analysts in Gartner and other firms who revel – a little too much – in the power (or perceived power) afforded to them over the vendor community.

There is no right answer when it comes to IT strategy as  the tools, requirements and approaches are changing and developing all of the time.  I don’t think anyone perceives Gartner or its Magic Quadrants as Gospel. For most, its a useful way of segmenting various marketplaces.

I’d bet that there are hundreds of email archiving vendors that haven’t made it on to their Quadrant and I’d be inclined to focus on the positives if I were in a senior position for ZL.  Ultimately, I’m sure that Gartner could offer to remove ZL from their research altogether, which would be far more damaging for ZL’s business.

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Alltop provides digital magazine rack for web content aggregation

October 24th, 2009 by Daniel Young | 1 Comment | Filed in Technology

I just signed up for and created my own Alltop account.

Alltop acts as a magazine rack for online content – it basically allows you to aggregate a large number of feeds on a wide range of topics. Users create their own customised magazine racks – my rack is focused on social media and technology related sites, mainly blogs.

You can check it out at my.alltop.com/contactdjy. I have selected a small-ish number of feeds to get started.

My one immediate complaint about my customised page is the poor presentation – headlines are very small and too much of the page is taken up by the Alltop page header and advertising.

my alltop

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Google and Hasbro team up to offer Monopoly game via Google Maps

September 9th, 2009 by Daniel Young | No Comments | Filed in Public Relations, Technology

Are you concerned about Google’s market power?  In recent years, there has been growing scrutiny of Google’s market position with some arguing that it is now effectively a monopoly.  Unfortunately, this can be the curse for the market leader as there are challenges in delineating between leadership and monopoly – a topic that I posted on here.  

I punched the keywords ’google’ + ‘monopoly’ into Google Insights for Search.  The following graph shows the interest in these terms over time:  

 

 

Google will announce Monopoly later today in the form of a tie up with Hasbro. Together the companies will create a live worldwide version of the classic board game using Google Maps

This means that searchers that use these search terms together in the future are as likely to come across details of the Hasbro/ Google Maps game as they are to find information or commentary about or research into Google’s market position.

Is this an obvious application of Google Maps or a smart search strategy designed to offset negative Google commentary and limit damage to its corporate reputation?   

From the handwritten journal to blogging to a continuous record of your life

September 8th, 2009 by Daniel Young | No Comments | Filed in Life, Technology

Humans seem to have an innate urge to chronicle their lives and experiences.  From handwritten journals (think Samuel Pepys and the Fire of London) to blogging, Twitter and lifestreaming, its clear that writing about and recording life is an important aspect of our self realisation.  Technology has dramatically improved and enhanced our ability to capture and relate events and developments.

At some point the human brain will be integrated with technology.  Lets imagine that the technology is a camera and a hard-drive. We’ll effectively have a video recorder built into our heads with our eyes acting as the camera lense.  You’d have the ability to turn the camera on and off by the simple act of thinking.

Maybe some parents would have remote access to their children’s vision so that they could see exactly what they were up to at anytime.  Painful memories and unpleasant experiences could be deleted or archived.

The prospect of human-computer integration is scary but the opportunity to recall and playback experiences on demand would be fun.  I’d love to rewind to my last year of secondary school so that I could re-experience the goal that I scored for the first eleven. A solitary goal during my school career but a cracker (top left corner from the opposite corner of the 18-yard box with defenders galore in pursuit).

sensecamThis TechCrunch story by Michael Arrington refers to some of the development in this area, including a ten year Microsoft research project called SenseCam.  At the moment, the technology is external and it also has a fair way to go in terms of downsizing.  SenseCam takes images passively but one wonders what the quality or usefulness of these pictures will be  if the thing is basically dangling from the wearer.

I wouldn’t swap my computer free brain for the opportunity to capture my future – not really – and I am struggling to see the value of a semi attached camera.  Most photos aren’t much cop without the ‘point’ part of the process and surely this guy is just going to get in trouble…

Would this appeal to you?

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My highlights from today’s Future of Influence Summit #foi09

September 1st, 2009 by Daniel Young | 4 Comments | Filed in Public Relations, Social media, Technology

The ability to effectively filter information is a new ‘literacy’ that our society requires in order to sort the valuable information online from the crap.  This Crap Detection was one of the opening gambits provided by Howard Rheingold during today’s The Future of Influence Summit 2009.

Future of Influence

My firm – Burson-Marsteller – sponsored the Summit, which took place today in Sydney and San Francisco. The event is produced by The Insight Exchange and was chaired by Ross Dawson.

The Summit covered a wide range of topics relating to the somewhat nebulous concept of Influence.  It’s really hard to summarise the findings or conclusions from the event so I thought I would summarise my most interesting statements and perspectives.

The speaker list including Brian Solis, Richard Bell, Tim Burrowes and Duncan Riley:

  • There is a whole industry dedicated to ‘gaming Google’
  • We may trust people in one sphere but its hard to transfer that sense of reliability if them from one field to another
  • New tools are emerging that allow us to accurately measure Influence
  • A currency of influence is/ will emerge
  • Dell and Starbucks are two companies that have successfully listened to the feedback provided by their community and implemented it (i.e. made a change). One example of this in the context of Starbucks is the Raspberry Muffin, which was dropped but then brought back as a result of feedback provided by customers
  • Advertising and marketing industries are moving from audience measurement (readership, circulation) to influence measurement
  • We live in a confetti economy – high fragmentation of media and proliferation and distribution of source of information
  • Burson-Marsteller research with PR Week: 78% of American consumers say that advertising does not provide enough information for them to make a purchase. Approx. 60% of American consumer say that the media does not provide enough information…
  • Brian Solis categorised the social media community as an ‘ego-system’
  • Lessons are learnt in failure. Google refers to this as ‘failing wisely’
  • The Dell @DellOutlet Twitter concept succeeded partly as a result of very cheap products
  • The number of active Twitter uses is staggeringly low
  • Intel: Marketing industries should stop referring to ‘target audiences’ and start thinking about them as people
  • CBS: Economics dictate a high degree of consolidation in online media. Today’s tier one bloggers will become the trust agents of the future. We are in the adolescence of the new media industry. Power will return to marketers, as a result
  • 80% of online news content is consumer online via Fairfax properties in Australia. New media lacks credibility in this market.
  • Joe Talcott: The message is the message. Technology is the focus for communications today but technology will gradually retreat into the background and content will assume its rightful position as the most important aspect of communication
  • 80% of communication is non-verbal and 90% of conversations about brands still takes place offline

Lots of interesting thoughts and conversations here. No firm answers for a definition of influence or for a criteria or standard for measuring it.

There’s no doubt that this area of digital marketing will grow into the future, with organisations launching methods for measuring influence. I think there is a risk in using the degree to which people are inter-connected as a measure of influence.  There is also a danger in placing higher value on quant. measures of influence such as delicious tags because it assumes that the community that either has access to that content or access to the Web is somehow representative of the total, when this is not necesarily the case.

At the end of the day its very easy to ‘game the system’ and today’s Summit is yet more evidence that big business will invest heavily to excert influence online – at the cost of authenticity, trust and truthfulness in some cases. I believe that we place too much faith in the Web at our peril.

Trust in institutions has eroded; we need to protect and foster the trust that we have in each other.

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Google makes changes to search with Caffeine – how will it impact you?

August 11th, 2009 by Daniel Young | 5 Comments | Filed in Search, Technology

Google announced changes to its search algorithm yesterday. The changes will impact the way that your blog or website ranks.

The updates – named Caffeine – are described by Google as “a next-generation architecture for Google’s web search“.

Thanks to my old colleague Ged Carroll and his RT for Stephen Waddington to this econsultancy.com article via Twitter.

Google describes the changes as “the first step in a process that will let us push the envelope on size, indexing speed, accuracy, comprehensiveness and other dimensions.”

Google has opened up a web developer preview to collect feedback: www2.sandbox.google.com/

Google is inviting feedback: Engineers will be reading the feedback, but we won’t have the cycles to send replies.

I ran a few searches against my name (daniel young) and found that:

  • My Facebook profile result goes from 5 in old Google to 2 with Caffeine
  • My FriendFeed profiles goes from 29 in old Google to 8 with Caffeine
  • My Twitter profile goes from 18 in old Google to 14 with Caffeine
  • This blog goes from 7 in old Google to 24 with Caffeine

Caffeine seems to be:

  1. Favouring the sites that are updated more frequently
  2. or, favouring social networks over other content
  3. or, both of the above – since they are inter-related

The jump in FriendFeed could be attributed to the Facebook acquisition and the increased importance on real-time properties is most likely a counter strategy to the launch of Bing and Facebook’s real-time search capabilities.

Take a look at the results in Caffeine when we use the search term ‘pr agency’:

My sites are fairly inconsequential but changes to the way that Google produces search results could result in lost business opportunities for organisations that have invested heavily in the Web or are reliant upon it.

The secrecy surrounding the Google algorithm is legendary but it seems odd that Google is asking the user community to tell it about the impact that the change is having on search results.

Does Google not have an obligation or duty to let organisations and individuals know what impact the changes will have on their web properties?

The changes aren’t objective – Google is making subjective decisions about the value of different types of content, sites, activity, formats and so on. These subjective judgements take on particular significance in the context of Google’s extraordinary market position – in excess of 90 per cent market share here in Australia.

This goes to the nub of an issue, which was explored in some detail at today’s AIMIA event in Sydney: ‘Advertiser’s Rights and Consumer Privacy‘.

The event focused on deceptive advertising techniques and unethical practice online.

Unfortunately for Google , it bears the brunt of much of the criticism due in part to its market dominance but also due to its lack of transparency.

The whole value chain came under scrutiny this morning – search engines (Yahoo!, Ask), aggregators, mobile carriers, social networks and digital advertising networks.

Speakers argued that there is a significant lack of accountability in the sector, which is characterised by very complex networks and inter-relationships.

Take two examples cited in today’s event, which featured Ben Edelman – an assistant professor at Harvard Business School:

1. Deceptive advertising tactics are widespread to the point of ubiquity within paid search. Section 230 of the Communications Decency Act provides immunity from liability for providers and users of an “interactive computer service” who publish information provided by others:

No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.

This means that online publishers are not responsible for the content they publish, no matter how misleading or deceptive it may be – resulting in many instances of dishonest and misleading search marketing tactics.

Search engines are, as a result, failing to take proactive action to clear out these deceptive practices.

2. Google and its partners inflate conversions to claim credit for traffic that advertisers would otherwise have received for free. Edelman outlines four examples of this here.

I don’t believe that Google is an evil enterprise but I am convinced that it has excessive market power and that this is not in the long term interests of our digital economy or the broader community. Perhaps it gets a hard time as a result of its market dominance but leaders in every field have a duty of care and obligation to do the right thing.

Google is pervasive yet untouchable. Mr. Edelman provided an example of this when he highlighted a laughable  and ironic complaints and claims process for Adwords.

The following is taken from Google Adwords Terms and Conditions for Australian customers:

10 Miscellaneous. The Agreement must be construed as if both parties jointly wrote it, governed by California law except for its conflicts of laws principles and adjudicated in Santa Clara County, California. The Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any other applicable agreements, terms and conditions applicable to the subject matter hereof. Any conflicting or additional terms contained in additional documents (e.g. reference to a purchase order number) or oral discussions are void. Each party shall not disclose the terms or conditions of these Terms to any third party, except to its professional advisors under a strict duty of confidentiality or as necessary to comply with a government law, rule or regulation.  Customer may grant approvals, permissions, extensions and consents by email, but any modifications by Customer to the Agreement must be made in a writing executed by both parties. Any notices to Google must be sent to Google Ireland Limited, AdWords Program, 1st & 2nd Floor, Gordon House, Barrow Street, Dublin 4, Ireland, with a copy to Legal Department, via confirmed facsimile, with a copy sent via first class or air mail or overnight courier, and are deemed given upon receipt.  Notice to Customer may be effected by sending email to the email address specified in Customer’s account, or by posting a message to Customer’s account interface, and is deemed received when sent (for email) or no more than 15 days after having been posted (for messages in Customer’s account interface).

In short, please send an email to the Google engineers if you want to provide feedback on Caffeine, the new search algorithm (but don’t expect a reply), and submit notices regarding modifications to Adwords agreements by snail mail to their office in Dublin, Ireland.

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The anti internet filter campaign ad that Qantas banned

July 22nd, 2009 by Daniel Young | No Comments | Filed in Politics, Social media, Technology

Here is the Get Up! ad, which was banned by Qantas for being ‘political in nature‘. Get Up! wanted the ad shown on all domestic flights into Canberra.

The ad provides some relevant parallels for what – in effect – the Government’s Internet Filter will mean for Australians. 

The trials of the filter are months behind schedule, supporting the argument that the Government’s approach is not only inappropriate but also unlikely to work. The plan is opposed by numerous stakeholders, including high profile interest groups for children in Australia

The decision to ban the ad has probably resulted in greater exposure for the campaign, inculding this story in the SMH and items on Sky News, Seven News and Meet The Press. 

Beat Google strategy for the Search contenders Yahoo Microsoft not Buy Out Merger and Acquisition

July 17th, 2009 by Daniel Young | No Comments | Filed in Technology

News today that Microsoft is going to buy Yahoo!’s Search business. This from The London Guardian.

Microsoft and Yahoo rumoured to be closing in on deal

After almost 18 months of increasingly bitter negotiations, Microsoft is said to be closing in on a deal to buy technology rival Yahoo’s web search business.

Several reports emerged late on Thursday suggesting that late-stage talks were under way between the two companies, opening up the distinct possibility that Microsoft could finally take control of Yahoo’s search engine division.

I thought it was worth sharing this mx42bn6 comment in the same article.

19.5% in the US use Yahoo!? No idea what they are thinking, to be honest.

Microsoft can step in and do something, but nothing can really overthrow Google who has firmly implanted itself in the minds of consumers. Neither Microsoft nor Yahoo! seem to understand that a simple, effective search engine that isn’t flashy is all they need nowadays.

Is that the difference?

Another key difference: Google provides its information as a service with Google Trends, Insights for Search etc.

Yahoo Buzz! is the first result in Google when using the search term ‘yahoo trends’.

Buzz result

They want us to tell them!

The fifth result is this press release from Yahoo! under the headline: ‘Yahoo disclosed top trends for 2008′ at webmasterworld.

And Yahoo! sells Yahoo Web Analytics – An enterprise site analysis tool that lets you see real-time user behavior on your website with powerful and flexible tools.

But there are other reasons why Google dominates the search industry, over and above its brand, services and simple interface.

Google’s ultimate advantage lies in the fact that it has better indexes of more information, which represents all information – more or less – because it is the market leader.

So the only easy opportunity for Yahoo! and Microsoft resides in a strategy which takes the opportunity to control information by only indexing information that conforms with a specific set of values and ethics or motivations.

If successful this strategy could lead to more advertising. The target market is everyone.

Could a corporation become a genuine arbiter of a moral code that appealed to the majority of the total population?

Alternatively, Yahoo could adopt a strategy that excluded organisations and individuals that were attempting to subvert (porn, hot porn) the power of information and technology for their own reasons.

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Australians likely to avoid or ignore adverts

June 29th, 2009 by Daniel Young | No Comments | Filed in Media, Technology

Neil Shoebridge reported on research conducted by Ipsos Mackay today, which found that Australian consumers were finding new ways to avoid advertising.

The same story was also reported by B&T.

According to the B&T article:

  • Advertising is generally seen in a negative light
  • Consumers object to ill-considered timing and placement of ads – especially during a time of financial stress
  • Consumers feel that advertising is infiltrating their culture and everyday life

The advertising industry is hoping to leverage the Internet as a means of moving to advertising that is behaviourally targeted. This will be an enormous challenge for the industry given privacy concerns and the fact that consumers expect more regulation today, as the B&T article notes.

The findings are based on discussions with 16 groups of men and woman (older  than mid-twenties) in Australia.

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