Posts Tagged ‘PR’

Nett Magazine: Managing an Online Reputation

March 31st, 2009 by Daniel Young | No Comments | Filed in Public Relations, Social media

I was asked to contribute to a recent article in NETT Magazine by Sarah Stokley on the topic of online reputation management. The article appeared in the March issue but has now been run online.

Here is the section containing my quote and a link to the full article:

Creating a buzz

Stepping into online conversation about your business means opening up a new line of communication with your customer base. It may sound calculated, but you need to decide what you want to achieve, and where to place your online time and energy for best effect. And don’t forget, happy customers can boost your online reputation by word of mouth recommendations.

So how do you harness the good side of social media and get online buzz recommending your company or products? The secret lies in treading the fine line between participating and just using social media as a way to blast out advertising.

“The party analogy can be an effective way of helping to understand the online community,” says Daniel Young, digital practice director for public relations firm Burson-Marsteller. “If you’re rude and disrespectful at a party then it’s likely that others will talk about you behind your back. This is equally true if you fail to bring anything to the party.”

He advises clients to think about how their online engagement can add value for the customers who are reading the site or online service in question.

As an example, one Burson-Marsteller client, recruitment firm Robert Half International publishes a podcast (roberthalfinternational.libsyn.com) aimed at giving clients and job hunters information and advice. This in turn strengthens the company’s overall brand offering.

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MySpace launches demographic targeting capabilities at Ad:tech Sydney 2009

March 10th, 2009 by Daniel Young | No Comments | Filed in Blogging, Music, My Blogroll, Social media, Technology

I attended the ad:tech 09 conference at the Sydney Convention Centre today, which provided plenty of food for thought on a wide range of digital marketing issues.

The conference kicked off with two keynotes in the morning and then split into three tracks.

The presentations that I saw were very case study driven, which is nearly always the case with these types of conferences. Agencies and clients were happy to talk about the revolution that ‘is occurring’ or ‘has occurred’ and to report back on successful campaigns and projects but few were willing to tackle some of the more challenging topics and issues facing the industry. I saw four members of one panel swerve the question of: What is influence and how can it be measured?

This is a topic that I plan to come back to.

Fox Interactive Media announced ‘four new initiatives‘ to ensure that it ‘enables marketers in their fight to be more efficient and relevant’.

One of the four initiatives – MySpace Lifestages’ will allow marketers to target Australians in a range of lifestages, including:

  • When a MySpace user has graduated from Uni
  • Is engaged to be married
  • Is Pregnant
  • Has given birth
  • Has lost a job
  • Has entered a new job
  • Has had a birthday

MySpace will provide marketers with access to this data in real-time (its based on the users’ self expressed interests on their public MySpace profiles’.

Some facts about MySpace Australia:

  • More than 2.4million uniqe Australian visitors in Jan 2009 – according to Nielson Online
  • Australians spents 2.3million hours on MySpace during Jan 2009
  • 65% of MySpace Australia users are 18 years or over

The theme of brands engaging with consumers via existing social networks was a dominant one during day one of Ad:tech and its clear that huge value lies in the access that these social networks have to user data. Further, the value held in this data is the key to successful monetisation of social networks. The ability of social networks to harness information and present it in ways that are useful to marketing people will determine the future of social networking.

Users have – in the most part unwittingly – accepted this process by agreeing to the End User License Agreement, which is an essential step when signing up or becoming a member of a social network but one wonders how consumers will react in the long run when it becomes apparent to them that brands have access to this information and are using it to target them with offers and promotions. The onus is on the marketing industry to do this in a way that is truly engaging, entertaining or useful.

There were examples of some creative and engaging campaigns today.

I think there is an inherent danger for today’s popular social networks – the pressure to successfully monetize will increase over time (accelerating from now) resulting in them making more and more information available to marketers and potentially alienating their members. This may create the opportunity for new social networks to come in with promises not to share personal information with marketers.

Of course, there are other methods of monetizing social networks. This post by Laurel Papworth provides a comprehensive run down while Robert Andrews at The Guardian predicts a tough 2009.

Some more thoughts on day 1 from Ben Shepherd at Talking Digital here.

More from me from Ad:tech tomorrow.

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PR Skillsets of the Future

July 5th, 2008 by Daniel Young | No Comments | Filed in Public Relations, Social media, Technology

Digital PR is still considered by many in the industry to be a novelty and by some, even a fad but most smart people realise that what’s peripheral for the majority of clients/organisations and specialised today will become mainstream and core in the relatively near future.

My agency has digital champions within a Practice but one of the primary objectives for the digital team is to upskill and help educate every single consultant within the organisation.

To that end, I wonder what skills PRs should acquire to get ahead. Having an understanding of the implications and impact of digital and social media is the first step but what technical skills will the PR of the Future require?

There are a couple of reasons why agencies will want to have these skills available in-house:  

1. Revenue and Relationships: Retain as much of the budget and contact as possible rather than involve third party Web developers and designers.

2. Advertising agencies: The fact that advertising agencies have the creative and delivery skills in house is, for me, their strongest argument when it comes to the issue of PR versus Ad Agency for digital communications strategy/execution.

3. Ability to execute = credibility. Related to the point above, I guess. A search optimised press release doesn’t require technical know-how but simple projects like a Facebook Page or Social Media Release do.

We are likely to see a rash of PR agencies acquiring or teaming up with firms that can provide the creative and technical execution.

I feel that there is a big opportunity for forward looking PRs here but where should they invest their time? HTML would be essential as a base, I guess, along with Flash. CSS and SQL would also figure. What do you think? What would you advise?  

This post by Stephen Ward for Read Write Web provides an overview of the ten most marketable Web development skills.

I am in the process of teaching myself Photoshop – using a combination of a Dummies Guide book and a lot of trial and error. It’s going well and I am quite pleased with the creation below, which is an interpretation of an original water colour that caught my eye in Melbourne last week.

What skills will the PR of the Future require?  

Villa Over Road

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PR agencies and the blogosphere

June 2nd, 2008 by Daniel Young | 2 Comments | Filed in Blogging, Social media

Lee Hopkins has written a couple of posts in the last few days about the PR industry in Australia and its adoption / advocacy of the blogosphere as a critical communications tool.

He says that the PR industry is:

 PR industry clueless when it comes to blogging says Lee Hopkins

Lee has a point that the Aussie PR industry is, in general, behind the rest of the world when it comes to engaging with customers, prospects and communities via blogging channels and representing clients in the blogosphere. There re some exceptions with the larger agencies leading the way with strengths in consultancy, products and services. I would put Burson-Marsteller (my employer, my team), Text 100, H&K and Edelman in this bucket.

As an agency, Burson – like many of the other global firms – has made big strides globally to develop its service offering, educate clients, up-skill staff and bring in people to strengthen our proposition. 

It’s more a challenge for the small local, independent and boutique firms to add social media as a core competency and I have heard Principals of well known boutique firms state that they have no interest in making this leap. I think that’s dangerous because in time digital PR will become a core competency for every PR consultant, it will be part and parcel of strategy and tactical execution – not a fancy smancy add-on, not a cool factor and not a nice to do, as it can be perceived today.

The PR industry clearly has a responsibility to educate clients and earn trust, it will, after all, create new revenue opportunities for agencies. We (Burson) are very focused on this part of the process and have landed some great projects as a result.  

There is a long way to go until Australia catches up with the rest of the world – particularly corporate Australia – and we need more people on-side to shorten the journey.

I am returning to blogging after a lapse caused mainly be a lack of time, which is another big barrier for agencies that need to develop new service offerings.

Note: Like one other big agency in Sydney, we’ll be rolling out a new website in the very new future.

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